Refund Policy

Last Updated: [Date]

1. General Refund Eligibility

We strive for 100% satisfaction with our services (tech support, cloud solutions, digital marketing, etc.). Refunds are evaluated case-by-case under these conditions:

• Eligible Requests:
  ✅ Service not delivered as described in the contract
  ✅ Technical failure caused by Loyalty Department LLC
  ✅ Duplicate or erroneous charges

• Non-Refundable:
  ❌ Custom work already completed (e.g., configured servers, delivered ad campaigns)
  ❌ Services partially used (e.g., 2 weeks of a monthly subscription)
  ❌ Third-party costs (e.g., domain registrations, software licenses)

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2. Request Process

1. Submit a Request: Email Info@loyaltydepartmentllc.info within 30 days of the issue.

2. Provide Details: Include:

   • Invoice/receipt number

   • Description of the issue

   • Screenshots (if applicable)

3. Resolution Timeline: We’ll respond within 3 business days.

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3. Approved Refunds

• Method: Refunded via the original payment method.

• Timing: 5–10 business days (varies by provider).

• Partial Refunds: May apply for partially defective services.

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4. Service-Specific Policies

Service	Refund Terms
IT Support	Pro-rated for unused subscription time
Cloud Solutions	No refunds after 72 hours of deployment
Digital Marketing	No refunds for launched campaigns
Consulting	50% refund if canceled before work begins

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5. Exceptions

• Force Majeure: No refunds for delays caused by natural disasters, wars, or third-party outages.

• Misuse: No refunds if services were suspended due to policy violations.

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Contact Us:
📧 Info@loyaltydepartmentllc.info | 📞 +1 (339) 399-3345

Note:Within 30 days the service will be refundable.